Compared to how things were structured before, with three separate tech companies, the current consolidated BBVA Technology focuses on the bank itself without having to provide external services to the market. “Our employees are involved in the technological foundation of any project the bank has,” he says.
Above all, the company’s most visible, and most competitive, feature is the app, due to its operational efficiency and mobile capabilities. And a recent updated version of it powered by AI marks a turning point in digital banking, Jurado says, with a firm commitment on improved user experience, from a financial coach and personalized savings plans, to more intuitive and simple ways to make payments.
The paradigm of AI
When applied to BBVA Technology’s operations and its talent, Jurado sees AI use in everything related to staff retention and attraction. “We’ve adjusted our training offering with new content almost immediately,” he says. “In this sense, we believe it’ll help us detect knowledge gaps and propose customized paths for each person.” Steady progress is essential, though, without getting overwhelmed with tools that might not be practical. Bottom line is progress has to be compatible with concepts of the business plan, such as security, ethics, and responsibility.
