SAN ANTONIO, April 22, 2025–(BUSINESS WIRE)–Carenet Health (Carenet), a leader in tech-enabled healthcare services, today announced the acquisition of Balto Health Services (Balto), a healthcare engagement provider with operations in the US and El Salvador. This strategic move bolsters Carenet’s ability to deliver customized, bilingual managed services to start-up and mid-sized healthcare businesses looking to elevate their member/patient experiences.
Balto has unique expertise in meeting the needs of budding payer, provider and health tech companies, particularly those serving Medicare, Medicaid and government-sponsored populations, with agility and speed to market.
“This acquisition represents more than just growth for Carenet,” said John Erwin, CEO of Carenet. “It’s a catalyst to enable more of America’s great and growing healthcare companies to deliver better care at a lower cost. Balto’s proven capabilities, particularly in bilingual patient and member engagement, align seamlessly with Carenet’s mission, portfolio and roster of enterprise clients. Together, we’ll accelerate value-based healthcare transformation and empower organizations of any size to succeed.”
Balto Health Services’ founder and CEO, Carlos Baltodano, echoed this sentiment, noting, “We’re thrilled to join forces with Carenet. Combining Balto’s passion for personalized service and taking on unique challenges with Carenet’s leading technology and extensive resources opens the door to support a broader spectrum of companies that are seizing critical opportunities to improve our healthcare system.”
With enhanced offerings, a nimble startup mindset, Spanish-speaking capabilities and expanded geographic footprint, Carenet is well-positioned to meet evolving healthcare industry demands at scale. Balto’s clients will not only benefit from enhanced agility but also gain access to leading technology, insight-led orchestration and operational excellence, developed in partnership with hundreds of premier healthcare organizations.
The new business unit will operate within Carenet as “Carenet Launch” under Baltodano’s leadership and maintain its strong operational presence in Biloxi, Mississippi, and El Salvador.
About Carenet Health
For more than 20 years, Carenet Health has partnered with leading payers, providers and health tech and services companies to power the business of healthcare. Carenet combines world-class technology, data insights, AI automation, clinical expertise and skilled teams around the globe to measurably improve engagement, efficiency and meaningful business and health outcomes. For more information, visit carenethealth.com.
